Athletic Apparel Company Increased Participant Enrollment with DirectPath’s Benefits Administration Services
This apparel company sought out a new third-party administrator (TPA) for benefits and tax-advantaged reimbursement plans. Having previously worked with a TPA that delivered poor service and delayed reimbursements, the company saw a decline in employee enrollment.
The company also experienced challenges related to COBRA administration. The HR team struggled to manage the process—adding significant time and headaches to an already difficult situation.
The apparel manufacturer needed a partner that could help improve its benefits administration to A) ensure timely and accurate employee reimbursements B) increase employee satisfaction and C) relieve HR of extraneous work.