Glenn O. Hawbaker Empowers Employees to Make Smart Health Care Decisions with DirectPath’s Transparency Services
Because employee health is of utmost importance to Glenn O. Hawbaker (GOH), educating employees on their benefits options and how to use those benefits as effectively as possible throughout the year is key.
However, this task proved extremely challenging given that the company has one benefits manager to oversee the needs of its 1,300 benefits-eligible employees. This manager – inundated with questions regarding benefits and claims – struggled, despite her best efforts, to provide timely, individualized responses due to the sheer volume of requests and her lack of access to members’ personal health information.
a. A better, more efficient solution that would empower employees to make informed,
cost-conscious decisions when evaluating treatment options and bills, and
b. A way to raise awareness of that solution among its dispersed workforce so as to
With these services, GOH aimed to help members save on out of pocket expenses and enhance their benefits satisfaction, while also saving the company money on (potentially undue) health care expenses.