The ever-changing health care market continues to cause confusion and stress for employees. When employees struggle to understand their health care, they tend to make poor and costly decisions.

DirectPath’s Comprehensive Benefits Advocacy Service guides employees to make informed health care decisions.

Your clients are looking for a one-stop for benefits education and year-round assistance for all the plans they offer. Our benefits experts support employees throughout the year to seek second opinions, shop for the lowest cost procedures, and resolve billing issues. The icing on the cake is rewarding employees when they make financially wise decisions surrounding the use of their benefits.

We make sure employees are making the most of their coverage and you’re getting the best return on your investment. Access to knowledgeable and experienced advocates who can help employees shop for their health care, answer benefit questions, locate in-network providers and resolve claims issues helps employees make better decisions about their care and enables employers to reduce administrative and health care costs.

Working with DirectPath:

  • Drives significant claims savings
  • Creates better health care consumers
  • Reduces administrative burdens
  • Improves employee satisfaction with company benefits

Our services are helping employees become better health care consumers by leveraging a proven service that includes:

  • Access to advocates
  • Resolve billing and claim issues
  • Assist with referrals and prior authorization
  • Finding providers for second opinions and schedule appointments
  • Access to registered nurses for diagnosis, procedures and medication options
  • Personalized procedural cost and quality reports
  • Rewards for selecting low cost care


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woman with glasses sitting in her home and smiling while looking down at phone
Shine a Light on Year-round Strategies to Manage Benefits Costs

Engaging employees in their benefits-–and ensuring they choose and use their plans effectively – depends on year-round communications and a truly personalized experience. And DirectPath is here to help. We’ve provided tips, tricks and content to address some of the largest challenges your clients face and to shine a light on how YOU can brighten their year.

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  • Rewards Incentive Program
  • Clinical Advocacy
  • Personalized Benefits Outreach Campaigns
  • Rewards Incentive Program
  • Clinical Advocacy
  • Personalized Benefits Outreach Campaigns

Explaining health care coverage and how cost sharing works typically isn’t enough to change how employees make decisions about the care they receive. Sometimes you need to grab their attention and show them, in hard dollars and cents, how their choices can affect their financial as well as physical well-being

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clinical advocacy

Clinical Advocates are a crucial part of the care team working on the employee’s behalf to clarify their diagnosis and assess their treatment plans and medications. They can coordinate care within the team or facilitate treatment alternatives, like pursuing second opinions or researching lower-cost prescription drugs.

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woman sitting down at a table and smiling while holding her phone and a piece of paper

More than ever before, employers must educate employees on their benefits to drive engagement and encourage behavior change. The more employees know about and understand their choices, the more likely they are to use and value them.

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