Not only were my questions answered, but questions I didn't know I should be asking were answered too! Lilian went above and beyond in helping me find a new Primary Care Provider, and I feel empowered to make a decision that's both right for my health and my wallet.

Ashley W. - Member

My Advocate was able to provide for me. Her tenacity and professionalism forced the inept hospital I used to correct their error. On the surface, this seemed like a very simple, and common, error. Yet, what should have been easy eventually required filing a formal complaint. Through it all, she was persistent and organized. And I am most grateful for her help.

Don P. - Member

Communications from my first contact to the last was professional, timely, and helpful. I loved having access to this service to help me make smart and affordable healthcare decisions

Rachel E. - Member

For three days, I called multiple doctors to get a chest X-ray, and NO DOCTORS OFFICE WOULD HELP. So, I called asking for help! Lorinda got me an appointment/answer the day I called her!

Katie S. - Member

I had a question about external billing for a medical procedure I recently had done. The advocate reached out to my insurance provider, and confirmed everything was as it should be.

John H. - Member

Using DirectPath was like hitting the easy button. My advocate was friendly. I was stressed before I called DirectPath and I didn't want to deal with my insurance company. All I had to do was pick up the phone and dial. DirectPath took care of everything else.

Martha W. - Member

Our advocate went above and beyond to assist us with our needs. This was the second time that we needed help with an insurance question. Each time he was very attentive, and extremely helpful. We truly appreciate his dedication!

Daniel B. - Member

I wasn't sure if I wanted to stay with the plan I had or change it. The gentleman was very nice and very helpful. I had some questions and he answered them perfectly


My advocate was very helpful sending a listing of ophthalmologist in my network. I was able schedule a same day appointment. Love the DirectPath service.

Leslie C. - Member

My advocate was extremely helpful! I needed a second opinion and wasn't sure where to start. She was able to give a list of doctors for me to choose from that fit all of my criteria, had good reviews, good licensing standing and were in my insurance network. It was a huge relief knowing that the doctors on her list had been thoroughly vetted by someone with a medical background and who had done a good amount of research. I had much more piece of mind getting a second opinion from someone on that list versus simply picking someone who was in network with no knowledge of whether or not they fit my situation. She even offered to make appointments on my behalf and followed up a few days afterwards to make sure I was doing well. Thank you!

Amanda G. - Member

My advocate was an amazing help! She was so kind and friendly and genuinely wanted to help me find the best options! Incredibly happy that I made that call!

Celeste J. - Member

DirectPath has been a great resource for me as I move through the insurance labyrinth of claims and deductibles and the list of doctors in and out of the network.

R. - Member

My advocate pulled up the information I needed right away and walked me through what I needed to do. Very professional and thorough.

Robert L. - Member

The advocate I spoke with was very helpful. She walked me through my benefit options and gave me some real life situations to consider. The information she provided helped me to make an informed decision.

Julie D. - Member

Super happy with the experience, my first time. The DirectPath team has wonderful customer service and happy with the savings they found me..

Naomi M. - Member

He is 100% for customer service. He is diligent, industrious, and goes the extra mile to solve the problem(s).

Patricia S. - Member

My advocate was great. He explained everything to me and stated that it would take about a week to get results. I received my quotes exactly one week from when we talked. Great service!!!

Michael S. - Member

Great experience and very helpful, I wouldn't have known how to cut through the red tape without your assistance.

Brian W. - Member

DirectPath has now searched for lower cost providers four times. And four times I’ve been rewarded for choosing the lower cost providers. Fantastic service!


Alfredo helped us figure out which health plan made sense between my and my husband's employers. He was INCREDIBLE and helpful. We were able to make a solid decision based on his input so it gave us peace of mind for our family after being unsure trying to research on our own.

Laura R. - Member

The person who did my enrollment was super she was very helpful and went above and beyond to help me.


Thank you for your help tonight! I was very grateful to be able to help our team member find some answers. I stay late for them, I'm glad you do too!

Kady G. - Member

On my own, it took me four months to get to the insurance carrier, medical providers, and pharmacy talking to each other to get approval for my procedure. After contacting DirectPath, the issue was resolved with 24-hours.

Leslie S. - Member

My advocate was able to answer my questions clearly and in detail.

Leslie W. - Member

Not only did I not have to wait at all, my advocate was so kind and caring, as well as knowledgeable and efficient. Felt like working with a friend. Most importantly, she helped guide me to the right decision, which has given me that priceless gift: peace of mind.

Janice G. - Member

All of my questions were answered clearly and my advocate seemed happy to help.

Megan A. - Member

This was from my first experience with DirectPath. I ended up going with the provider my doctor suggested, BUT it did start my thinking about shopping around. I also talked to my doctor and he gave his blessing to the middle tier, because he had worked with them before.

William R. - Member

I tried my carrier and was on hold for 25 minutes prior to hanging up. I called DirectPath and had my answer within five. My advocate was very helpful, friendly and knowledgeable.

Harold P. - Member