Effective Date: January 1, 2019
Collection of Information
This site only collects personal information you knowingly and willingly provide by way of case submission, feedback, benefit and pre-authorization forms, secure documents, and personal communication. We receive information from your employer and when you register in order to receive product information, information about your benefits, case status updates and alerts, and/or news alerts that we deliver through our website. The information may include your name, address, e-mail address, telephone numbers and information about your company. We may collect or use your first and last name, Social Security Number, date of birth and other personally identifiable information to verify your identity when you establish a unique account with us, to help safeguard access to your unique account, and to allow you to securely reset your password when necessary. It is the intent of this site to utilize information only for the purpose for which it was requested, and any additional uses specifically provided on this site.
DirectPath may also occasionally collect demographic information. This information is gathered to accommodate your needs when you submit a case and to assist us with providing and maintaining superior quality service.
It is highly recommended that you review the privacy policies and statements of any website that you choose to use or frequent to better understand the way in which websites garner and make use of information collected.
Use of Information Collected
DirectPath may collect and make use of personal information to assist and help with your benefits and ensure the quality of services you need and request. At times, we may find it necessary to use personally identifiable information as means to provide services requested, or to keep you informed of other benefits and/or services provided.
We will not disclose your personal information to third parties except to provide you with information or service you request, deliver our products or services that include your personal information, or under certain circumstances as described in this policy.
We may release personal information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others, a threat to homeland security, a threat to our system or network, or cases in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct.
Unsubscribe or Opt-Out
All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email and/or text message. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe and/or opt out.
Links to Other Websites
DirectPath shall endeavor and take every precaution to maintain adequate physical, procedural, and technology security with respect to our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control. We limit access to your personal information to employees having a reasonable need to access this information to provide products and services to you and to our customers. Employees who misuse information are subject to disciplinary action, including termination. The company also uses Secure Socket Layer (SSL) to encrypt and secure all communication between your device and our servers, safeguarding your personal information.
Acceptance of Terms