Effective Date: January 1, 2019

DirectPath is committed to keeping any and all personal information collected from the individuals that visit our website and make use of our online services accurate, confidential, secure, and private. Our Privacy Policy has been designed and created to ensure those affiliated with DirectPath of our commitment and realization of our obligation not only to meet but exceed existing privacy standards.

Therefore, this Privacy Policy Agreement shall apply to DirectPath, and thus it shall govern any and all data and usage thereof. With the use of our services, you are herein consenting to the following terms of data and procedures expressed within this agreement.

Collection of Information

This site only collects personal information you knowingly and willingly provide by way of case submission, feedback, benefit and pre-authorization forms, secure documents, and personal communication. We receive information from your employer and when you register in order to receive product information, information about your benefits, case status updates and alerts, and/or news alerts that we deliver through our website. The information may include your name, address, e-mail address, telephone numbers and information about your company. We may collect or use your first and last name, Social Security Number, date of birth and other personally identifiable information to verify your identity when you establish a unique account with us, to help safeguard access to your unique account, and to allow you to securely reset your password when necessary. It is the intent of this site to utilize information only for the purpose for which it was requested, and any additional uses specifically provided on this site.

DirectPath may also occasionally collect demographic information. This information is gathered to accommodate your needs when you submit a case and to assist us with providing and maintaining superior quality service.

It is highly recommended that you review the privacy policies and statements of any website that you choose to use or frequent to better understand the way in which websites garner and make use of information collected.

Use of Information Collected

DirectPath may collect and make use of personal information to assist and help with your benefits and ensure the quality of services you need and request. At times, we may find it necessary to use personally identifiable information as means to provide services requested, or to keep you informed of other benefits and/or services provided.

DirectPath does not sell, rent, or lease any of our customer lists and/or names to any third parties. We take precautions to be sure that third parties and affiliates to whom we disclose your personally identifiable information are aware of our Privacy Policy and will treat the information in a similarly responsible manner. Our contracts and written agreements with third parties that receive information from us about you prohibit those parties from transferring the information for any purpose other than to provide the service that you obtain from us.

We will not disclose your personal information to third parties except to provide you with information or service you request, deliver our products or services that include your personal information, or under certain circumstances as described in this policy.

We may release personal information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as a physical threat to you or others, a threat to homeland security, a threat to our system or network, or cases in which we believe it is reasonably necessary to investigate or prevent harm, fraud, abuse, or illegal conduct.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email and/or text message. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe and/or opt out.

Links to Other Websites

Our website contains links to affiliates and other websites. DirectPath does not claim nor accept responsibility for any privacy policies, practices and/or procedures of such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. The Privacy Policy Agreement applies only and solely to the information collected by our website.


DirectPath shall endeavor and take every precaution to maintain adequate physical, procedural, and technology security with respect to our offices and information storage facilities to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control. We limit access to your personal information to employees having a reasonable need to access this information to provide products and services to you and to our customers. Employees who misuse information are subject to disciplinary action, including termination. The company also uses Secure Socket Layer (SSL) to encrypt and secure all communication between your device and our servers, safeguarding your personal information.

Changes to Privacy Policy Agreement

DirectPath reserves the right to update and/or change the terms of our Privacy Policy and, as such, we will post the change and document the date of the change. By using our websites to which this Privacy Policy applies, you agree that we may notify you of changes in our Privacy Policy through this website.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our websites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

Contact Us

If you have questions or comments about DirectPath’s Privacy Policy Agreement, please e-mail us at privacy@directpathhealth.com or write to Chief Security Officer, DirectPath, LLC, 120 18th Street, South Birmingham, AL 35233.