2021 Consumer Report: All Eyes on Health Care – But Not Enough on Health Care Literacy Initiatives

Why Consumers Need More Education Around How To Shop For Coverage And Care

For almost two years, the COVID-19 outbreak has pushed health—and health care—to the center of our worlds. And yet, many consumers still lack the knowledge they need to make informed choices about their health coverage—both when they’re selecting their plans and when they put those plans to use. As a result, many make uninformed decisions, costing themselves—and their employers—more for care.

To understand the state of health care literacy, DirectPath surveyed more than 1,000 individuals with employer sponsored insurance who do not work in the insurance industry. While we found that many respondents report confidence in knowing how their coverage works, the results show a direct link between a lack of formal health care benefits education and poor health care decisions—decisions that can lead to lower quality care at a higher cost.

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2021 Consumer Report: All Eyes on Health Care – But Not Enough on Health Care Literacy Initiatives